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Queue Management System with Mobile Concierge Solution
Treat your customers exclusively and make your first impression count with SMARTQUEUE® Mobile Concierge Solution.
Treat your customers exclusively and make your first impression count with SMARTQUEUE® Mobile Concierge Solution.
Additionally, the SMARTQUEUE® Mobile Concierge Solution enhances queue management by facilitating direct interaction with every waiting customer. This personalized touch significantly improves the overall customer service experience.
SMARTQUEUE® queue management system comes with mobile concierge solution, providing mobile staff with queue management application on a wireless tablet device.
Not only acts as a customer greeter, mobile concierge staff can also help customers to check-in to the queue.
On top of that, the mobile concierge staff may also provide simple and personalised services on-the-spot for faster queue clearance and improved customer experience.
SMARTQUEUE® Mobile Concierge Solution allows concierge staff to check-in customers by ticket as an alternative/complement to a ticketing kiosk, providing customers with multi-channel service delivery.
With this ticketless solution, concierge officers can organize customer queues by name, eliminating the need for tickets. The concierge officer simply enters the customer's name and a brief physical description (e.g., wearing a blue jacket, red t-shirt) into the system. This allows staff at the service counter to identify the customer more easily. Customer service staff will then call customers by their specific names and recognize them based on the provided description.
SMARTQUEUE® Mobile Concierge Solution allows concierge staff to provide on-the-spot personalized service for general enquiries or instant service, thus eliminating the need for customers to wait for any service at the counter. To achieve this objective, the mobile concierge system comes with comprehensive features and functionalities as following.
Concierge staff can act as a greeter and check-in point. To support this, concierge staff can be equipped with a desktop or wireless belt-clip printer, allowing them to print tickets while they greet and serve customers.
Concierge staff can assign customers to the appropriate service queue to avoid unexpected transfers or re-queuing due to wrong service selection. In addition, the queuing system also provides real-time queue information for mobile concierge staff.
Apart from service assignment, the concierge staff is also given the flexibility to assign customers to particular staff. This queuing solution is especially useful for customers with ESL or specific requirements that can only be handled by specialised customer service staff.
Concierge staff can move around the service centre to greet and serve customers and maintain a positive customer experience.
With high mobility, concierge staff can make active approach to customers with special needs to accommodate and prioritise them when required.
Concierge staff can help in streamlining the queue and speeding up queue clearance especially during busy hours by providing direct service for generic or simple enquiries.
Concierge staff can monitor the queue and service status and identify potential issues directly, enabling immediate respond to any situation to maintain excellent customer satisfaction.
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