SMARTQUEUE®
From Managing Queues to Transforming Customer Experience
Every customer expects a faster, easier, and more consistent service journey.
SMARTQUEUE® helps organizations meet that expectation with solutions ranging from an essential Ticketing Kiosk to intelligent Queue Management and an integrated, End-to-end Customer Experience (CX) Solution; powered by sophisticated real-time analytics.
Trusted by Leading Organizations Worldwide:
A Better Customer Experience Starts Before Service Begins
Long waits, unclear processes, and inconsistent service can create frustration before customers even reach the service counter.
For management, limited visibility into customer flow and service performance makes it harder to allocate resources, maintain service standards, and identify areas of improvement.
SMARTQUEUE® connects customer flow, service operations, and real-time insights; making every visit more organized, measurable, and consistent.
Serve Every Customer the Right Way
Each customer has unique needs, preferences, and service expectations. SMARTQUEUE® helps your organization deliver the right service experience for every type of customer.
Respect Every Customer’s Time
Create a smoother, clearer, and more organized service experience.
Improve Staff Productivity
Route customers to the right staff with the right skillsets, ensuring faster and more effective service.
Make Performance Measurable
Monitor service levels, staff performance, and operational trends using relevant KPIs.
Improve with Greater Confidence
Use service performance and customer feedback to identify room for improvement and make better decisions.
Start Where You Are. Scale as You Grow.
Every organization and its service location has different customer profiles and operational needs. SMARTQUEUE® enables you to begin with the right solution today and expand as your service operations and customer expectations evolve.
Ticketing System
Build an Organized & Measurable Customer Flow
Designed for organizations that need a simple and dependable way to manage on-site customer flow.
SMARTQUEUE® Ticketing System organizes customer arrival, service selection, routing, and calling while giving management real-time visibility into service and staff performance. It creates a strong operational foundation through structured customer flow, measurable service standards, and actionable reporting.
Queue Management System
Give Customers Greater Control Over Their Time
Designed for organizations that need more advanced customer flow and queue management.
SMARTQUEUE® Queue Management System connects walk-in and appointment-based journeys through online service booking and self-service check-in. It gives customers greater convenience while helping management plan resources, capture feedback, and gain deeper insight into the service experience.
End-to-end CX Solutions
A Fully Connected Customer Journey Management from Start to End of Service
The End-to-end CX Solutions connect pre-visit preparation, customer arrival, service delivery, and post-service feedback into one measurable journey.
Centralized visibility creates an enterprise-wide view of customer experience across channels, locations, staff, and touchpoints; helping organizations maintain consistent service standards, respond faster, and turn customer journey data into actionable business insight.
Advanced Features Across Every Package
SMARTQUEUE® package includes core capabilities for managing customer flow and service operations effectively.
Flexible Service Configuration
Adapt customer journeys, service selections, and operating rules to different business requirements.
Multilingual Capability
Serve diverse customer groups through flexible multilingual service options.
Intelligent Service Allocation
Match each customer with the right staff based on service needs and competencies needed.
Measurable Service Standards
Define and monitor relevant SLAs, KPIs, and thresholds for each service
Actionable Reporting
Turn operational activity data into insights for evaluation, planning, and continuous improvement.
Hardware & Operating System Independent
Deploy across preferred hardware and operating environments through a modular, API-based architecture.
Better Experiences for Customers. Better Control for Your Organization.
For Customers
A clearer, more convenient, and more predictable service journey.
For Frontline Staff
Better-organized workflows and more time to focus on meaningful customer service.
For Operational Management
Greater visibility into customer demand, service conditions, staff performance, and improvement priorities.
For HQ Management
Measurable insight to support service transformation, resource planning, and strategic decision-making.
More Than Queue Management Platform
SMARTQUEUE® transforms customer flow from a routine operational process into a valuable source of customer and business insight.
- Improve customer satisfaction and strengthen trust
- Increase staff and operational productivity
- Reduce service bottlenecks and unnecessary waiting
- Maintain more consistent service standards
- Identify improvement opportunities earlier
- Make faster, data-informed decisions
- Create more opportunities for customer engagement and cross-selling
- Build a stronger foundation for long-term CX transformation
Proven Where Service Performance Matters
With more than 20 years of proven experience, SMARTQUEUE® is an internationally established QMS and CX solution that competes with leading European and U.S. brands. It is trusted by service-intensive organizations across Indonesia and international markets.
Our cross-industry experience includes:
Banks and Financial Institutions
Healthcare Providers
Government and Public Service Institutions
Insurance Companies
Transportation Organizations
Telecommunications Providers
Education Institutions
This experience enables us to understand different customer profiles, business processes, operational requirements, and transformation priorities.
- Worldwide Presence
- Trusted Across Industries
PT Murni: Your Trusted CX Transformation Partner
Successful nationwide CX implementation requires more than technology. It requires a partner with the experience, integration expertise, and service infrastructure to support the solution throughout its lifecycle.
Why Partner with PT Murni?
20+ Years of CX Solution Expertise
Supporting thousands of customer service locations across Indonesia, Australia, Korea, Japan, Papua New Guinea, and Fiji.
34+ Years of Experience
An established technology and system integration partner trusted by leading banks and enterprises in Indonesia.
Nationwide Service Coverage
Supported by 100+ Service Points, a 24/7 Helpdesk, and proven SLA performance of 99.88%-100% across Indonesia.
End-to-End Capabilities
In-house product, software development, and system integration teams for faster, smoother business-process alignment.
One Partner. End-to-End Reliability.
Ready to Transform Your Customer Experience?
Whether you need an essential Ticketing System, a more intelligent QMS, or a fully connected CX Solution, our team can help you define the right starting point and build a scalable path forward.