then 'Add to home screen'
then 'Add to home screen'SMARTQUEUE®
Enterprise Customer Experience Solution
Create outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.
Create outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.
Customer experience at the premise is one of the primary influences that initiate customers to build relationship with a business and trigger their purchase decisions.
Customers choose to pay more for a good customer experience
Senior executives believe that customer experience impacts the willingness of a customer to be a loyal advocate
Looking through the eyes of the customers themselves, here are what businesses have to do in order to create an excellent customer experience:
Customers want the businesses to value their time by giving them a time efficient customer service.
Not only efficient in time, the customers also prefer an organized and the simplest way in fulfilling their needs— the effective services, to be short.
SMARTQUEUE® is designed and developed to enable an analytic-driven service improvement, providing better control of customer flow.
Allow your customers to check-in to the service queue independently with a user friendly and intuitive ticketing kiosk.
Give a personalized touch and assistance for customers with special needs, let the mobile staff checking-in and serve customers on-the-spot.
Manage queue effectively with a customer caller by equipping staffs with web-based customer-calling module known as “Virtual Caller” to allow staff to call, recall, and transfer customers.
Keep your customers well-informed and entertained while waiting for their turn, by using multimedia display to show advertisements, events, and/or announcement as a digital signage.
An oversee tool for the management to monitor situation at the front-office, assisting back office management to make quick necessary interference.
Enable a data-driven analysis to design more corporate planning with a reporting tool consisted of real time statistics and comprehensive KPI reports.
Appreciate your customers’ time with SMS Notifications feature, allowing them to do their activity without being worried of missing their turn.
Make effective improvement plan based on real survey data with revolutionary customer feedback solution, enabling the management to make strategic planning with customer-based analytical data.
Import and report data periodically by schedule, automatically, to improve efficiency of your business operation.
Increase efficiency of time management by allowing customer to book an appointment. This feature allowing customers to reserve service and staff based on their preferences, while helping the management to improve resource management
Streamlined Customer Flow at Premise
Leveraged Cross-Selling Opportunities with Digital Advertising
Easier Identification of Areas of Improvement with Centralized Reporting
Ensured High Customer Satisfaction
Measurable Service Performance using KPIs
Enhanced Corporate Image with Improved Customer Experience
Banks & Financial Institutions
Public Service Institutions
Insurance Agencies
Healthcare Centers
Embassies
Service providers
Government Institutions
Education Centers
Your Industry
To find out more about SMARTQUEUE®