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Customer Feedback Solution
Identify customers’ opinions, concerns, needs, interests and preferences in real time
SMARTSURVEYSTM is a customer feedback platform specifically designed to capture customers’ opinions, concerns, needs, interests and preferences, enabling you to measure customer experience and your service performance accurately. Intuitive and user-friendly, it allows customer to leave a comment or feedback with the least possible effort.
Accessible on wireless devices, this portable customer feedback solution supports convenient, and, therefore, effective information gathering. It allows you to capture feedback and obtain your customers’ suggestions and opinions on:
SMARTSURVEYSTM Customer Feedback Solutions makes it easier than ever to create polls and survey questionnaires to learn more about anything, from customer satisfaction to market demand. This feedback capture solution will help you enhance customer service and find ways to boost your revenue.
SMARTSURVEYSTM Customer Feedback Solutions can be applied on any touch screen devices, including Apple iPad, Android tablets, Windows tablets, and other self-service kiosks.
SMARTSURVEYSTM Customer Feedback Solutions enables customers to select their preferred methods in submitting their feedback. To link the feedback to the service they have just received, they can enter their ticket number or scan barcode/ QR code on their ticket. Alternatively, they can also provide feedback anonymously at the kiosk or online.
SMARTSURVEYSTM Customer Feedback Solutions comes with various question formats you can choose based on the context of the question:
SMARTSURVEYSTM Customer Feedback Solutions is designed with your corporate logo, colour and identity to enables consistent corporate branding across touch points.
SMARTSURVEYSTM Customer Feedback Solutions allows you to define the necessity of the survey; whether it is a generic survey that can be filled anonymously or must be linked to the service taken. Meanwhile, you can also define questions as obligatory of optional which enables customers to skip the questions.
Ultimately, SMARTSURVEYSTM Customer Feedback Solutions generates comprehensive reports which enable you to identify customer experience accurately. With centralized solution, you can even obtain branch-to-branch comparison on customer feedback to be used in identification of integrated improvement.
Highly efficient digital surveys that offers flexibility of methods and applications
Faster and accurate identification of areas of improvement with real time result of service-based surveys
Enhanced customer experience with continuous improvements based on accurate surveys
Retail
Government
Banking & Finance
Healthcare
Hospitality Industry
Food & Beverages
Lifestyle & Leisure
Transportation
Public Services
To find out more about SMARTSURVEYSTM